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How Governments Can Build Resilience in the Face of Crises --new study

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In 2022, the IBM Institute for Business Value (IBM IBV), the IBM Center for The Business of Government (the IBM Center), and the National Academy of Public Administration (the Academy) launched an initiative to help governments identify and develop core capabilities critical to building resilience in five key domain areas: emergency preparedness and response, cybersecurity, supply chain, climate sustainability, and workforce development. Since then, our “Future Shocks” initiative has included expert roundtable discussions, government executive survey research, and a series of reports.

Earlier this year, the IBM Center, IBV, and Academy announced a Challenge Grant competition expanded on this work, through identifying real-world examples of government organizations that have recently implemented strategies and capabilities to improve their mission resilience to be “future ready” and prepared to respond to disruptive events.  Respondents offered ideas for case studies within the five key domain areas identified above.

Based on those ideas selected as finalists from the challenge competition, IBM and the Academy have released a new report, Resilience in Action: Crisis Leadership Through Innovation, Collaboration, and Human-Centered Solutions.  The report presents four case studies from around the world that demonstrate how innovative strategies and strong partnerships can enhance preparedness. These experiences offer critical insights for government leaders and other stakeholders as they prepare for an increasingly volatile future. They show how public and private entities join forces to address complex challenges, from emergency health coordination to leveraging digital tools for crisis management. And they go beyond technology to explore human factors, including social, organizational, and political dynamics, that should be included in any holistic approach for resilience.

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